Now live — All-in-one customer support

All-in-One Customer Support Software for Growing Businesses

Streamline ticket management, empower your support team, and delight your customers with Bizmitra CX — the all-in-one customer support solution for growing businesses.

Start Trial Now Explore Features
No credit card required 30-day free trial Cancel anytime
Bizmitra CX Platform
🏷️
Fully white-label
Your brand & domain
🎫
Multi-channel
Email & portal
Overview

What is Bizmitra CX?

Bizmitra CX is a white-label customer support helpdesk built into the Bizmitra platform. It gives your business one place to receive, route, and resolve support requests — from email and a self-service customer portal — all under your own brand and domain. Because it runs on the same multi-tenant infrastructure as Bizmitra ERP, your support desk shares one account and one bill with the rest of your operations instead of living in a separate tool.

🏷️

White-label & custom domain

Run the desk under your brand at your own address, e.g. support.yourbrand.com.

🏢

Multi-tenant

Support multiple brands or clients from a single dashboard.

🧑‍💻

Self-service portal

Customers raise, track, and follow up on their own tickets.

🔗

Part of Bizmitra

One login and one bill alongside your other Bizmitra products.

The problem

When support outgrows the inbox

As you grow, ad-hoc support over email and chat starts to break. Here's what changes with a real helpdesk behind you.

✕ Challenge

Requests scattered across inboxes, chat, and phone — no single record, so things slip.

✓ With Bizmitra CX

Every request becomes a tracked ticket in one dashboard, captured from email and your portal.

✕ Challenge

Customers can't see status, so they chase your team for updates.

✓ With Bizmitra CX

A self-service portal lets customers raise, track, and follow up on tickets themselves.

✕ Challenge

A third-party helpdesk brands itself to your customers — not you.

✓ With Bizmitra CX

White-label the entire desk under your brand and custom domain, with no vendor logos.

✕ Challenge

Support data sits apart from the systems that run your business.

✓ With Bizmitra CX

CX is part of Bizmitra, so support lives alongside your billing and operations.

Why Bizmitra CX

Why Choose Bizmitra CX for Efficient Ticket Management?

🎨
Professional Branding

White Label Helpdesk

Offer customer support under your own brand — seamless, professional, and fully customizable.

🌐
Custom Domain Support

Your Domain, Your Identity

Host your support portal on your own domain, e.g., support.yourbrand.com, for a fully branded experience.

🏢
Multi-Tenant Helpdesk

Manage Multiple Clients

Easily manage support for multiple brands or clients from a single dashboard.

🧑‍💻
Self-Managed Customer Portal

Customers Help Themselves

Empower customers to track tickets, find solutions, and manage their profiles independently.

📧
Email to Ticket Conversion

Zero Missed Requests

Automatically convert customer emails into support tickets using IMAP parsing (when configured).

📊
Analytics & Reporting

Data-Driven Decisions

Track team performance, resolution times, and customer satisfaction with built-in dashboards.

Full Feature Set

Features that Simplify Your Customer Support Solution

Management
Ticket Management
Multi-Channel Support
Customer Portal
Self-Managed Customer Portal
Multi-brand Help Center
Automation
Automated Ticket Routing
Email to Ticket Conversion
Customizable Workflows
Analytics & Reporting
Customization
Custom Branding
White Label Helpdesk
Custom Domain Support
Multi-Tenant Support

On the Roadmap

🚀 Knowledge Base 🚀 CRM Integration
How it works

From request to resolution, in four steps

1

Capture

Tickets arrive from email — auto-converted when IMAP is configured — and from your self-service portal.

2

Route

Automated routing and customizable workflows send each ticket to the right person or queue.

3

Resolve

Your team works tickets in one dashboard while customers track progress in their portal.

4

Measure

Built-in analytics surface resolution times, team performance, and customer satisfaction.

Bizmitra ecosystem

Support that lives inside your business platform

Most helpdesks are a separate vendor, a separate login, and a separate invoice. Bizmitra CX isn't. It's part of the Bizmitra platform — the same one that runs Bizmitra ERP, billing, and field-sales operations for distributors across India and the GCC.

One account, one bill

Manage your CX subscription alongside your other Bizmitra products — no new vendor to onboard.

Shared multi-tenant infrastructure

The same workspace isolation and reliability model as the rest of the Bizmitra platform.

A natural fit for Bizmitra customers

Already run Bizmitra? Add customer support without leaving the platform you use every day.

Deeper links such as CRM integration are on the roadmap.

Product tour

See Bizmitra CX in action

Bizmitra CX Dashboard

A guided walkthrough

Watch a complete tour of the platform, from ticket capture through to resolution.

Social Proof

What businesses say about Bizmitra

★★★★★

"I am using this app from last one year and it is very easy in use and convenient from my android mobile and interesting part is that all my work is sync in one click in my P.C with Tally prime. Supporting team is very good and experienced and also provide customisation according our needs, very.good app."

T
Toseef Khan
Accountant
★★★★★

"Working with BizMitra has been a game-changer for our business. Their team demonstrated a deep understanding of our industry needs and provided us with tailored solutions that helped streamline our operations. From documentation to business process optimization, BizMitra's support has been prompt, reliable, and highly professional. Thanks to their services, we have improved our efficiency and compliance significantly. We highly recommend BizMitra to any company looking for dependable and knowledgeable business support partners Thanks & Regards Krishna Shetty"

K
Krishna Shetty
Group CFO
★★★★★

"A friend recommended me Bizmitra and I started using. The App is so smooth and runs really fast in Website But I am using Mobile App as it is more convinient for me to use from Mobile because of the continuous mobility from one place to another place. Best part of Bizmitra is that I can create, edit and share invoices any time just through my mobile app and support is always just a message away. Whenever I face any issue, I simply message them to their WhatsApp and they solve the issues promptly."

S
Sunny
Owner : Kudarat Enterprise
Pricing

Choose Your Plan: Flexible Ticket Management Pricing

Start free. Scale when you're ready.

FAQ

Bizmitra CX questions, answered

What is Bizmitra CX?

Bizmitra CX is a white-label customer support helpdesk from Bizmitra. Businesses use it to capture, route, and resolve support tickets from email and a self-service customer portal — all under their own brand. It runs on the same Bizmitra platform as Bizm

Who should use Bizmitra CX?

Businesses that want a professional, branded support desk without building one themselves — distributors, multi-brand companies, and agencies that need to offer customers a self-managed support portal on their own domain.

Is Bizmitra CX a white-label helpdesk?

Yes. On paid plans you can run the helpdesk under your own brand and custom domain, with the "Powered by Bizmitra" badge removed, so customers see your identity end to end.

How is Bizmitra CX different from traditional help desk software?

Most helpdesks brand themselves to your customers and sit apart from your business systems. Bizmitra CX is white-label and multi-tenant, and it is part of the Bizmitra ecosystem — so if you already run Bizmitra ERP, support lives alongside your billing an

Does Bizmitra CX integrate with the Bizmitra ecosystem?

Yes. Bizmitra CX shares the same login, account, and billing as the rest of the Bizmitra platform, and your CX subscription is managed from the same place as your other Bizmitra products.

What channels does Bizmitra CX support?

You can capture tickets from email — including automatic email-to-ticket conversion when configured — and from a self-service customer portal. Everything is routed and tracked in one dashboard with built-in analytics and reporting.

Is there a free trial, and how much does Bizmitra CX cost?

Bizmitra CX starts with a free 30-day trial that needs no credit card and includes 50 tickets a month for one user. Paid plans add more tickets and users, custom branding, white labeling, and custom domain support. Current plans and prices are shown in th

How is my data kept secure in Bizmitra CX?

Bizmitra CX runs on the multi-tenant Bizmitra platform, which isolates each business in its own workspace. Data is hosted in India and handled under Bizmitra's published privacy policy and terms of use.

Security & privacy

Built on Bizmitra's platform security

🔒

Tenant isolation

Each business's data lives in its own isolated workspace on the multi-tenant platform.

🇮🇳

Hosted in India

Your support data is hosted in India, in line with the rest of the Bizmitra platform.

👥

Role-based access

Separate agent and customer logins, so people only see what they're meant to.

📄

Privacy by policy

Handled under Bizmitra's Privacy Policy and Terms.

Elevate Your Customer Support with Bizmitra CX

Deliver exceptional experiences and build lasting customer relationships.

Get Started Free