1. CHANNELS. Support is provided through the Developer Portal and the published support email. Include your developer account, application, and request/trace details.
2. HOURS. Standard support is available on business days. Critical production issues are handled on a best-effort basis outside these hours.
3. SCOPE. We help with platform behaviour, documented API usage, credentials, and connector distribution. We do not debug your application code or third-party integrations on your behalf.
4. RESPONSIBILITIES. Keep your credentials secure and your contact details current so we can reach you about incidents and policy changes.